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Frequently asked questions about Sprachcaffe holidays
Do you have questions about our holidays or your booking? Below we answer frequently asked questions from our customers.
Travel planning
At Sprachcaffe we offer 3 types of trips.
Group trips: limited to a maximum of 18 people with guaranteed departure times. Choose your favourite itinerary and book your trip with like-minded people.
Round trips: Choose one of our itineraries and book it privately for your family, with your partner or with a group of friends. Many of these trips can be modified by adding additional modules.
Customised trips: Organise your tailor-made trip together with one of our travel specialists. Choose your itinerary, your hotels or private accommodation, your activities and your mode of transport. Let our local travel specialists provide you with free and personalised advice.
At Sprachcaffe, we have specialised in travel to the Caribbean and Central America for more than 40 years. During this time, we have not only fallen in love with the destinations, but have also built up the best team in our offices in Cuba (Havana) and Mexico (Playa del Carmen). Our local team knows their home country down to the last detail, for which they work full-time. This makes them true local travel specialists. A team of locals who are proud of their region and ready to show you the best of it.
Relax during your trip to Cuba, Mexico or the Caribbean as our team takes care of all the details. So you can concentrate on the essentials and enjoy your Caribbean holiday stress-free.
Enjoy the best services that we have developed thanks to our 40 years of experience and have been able to arrange with local partners. We have also developed our own products, including hotels, dance schools and other facilities. In this way, we can ensure that our products meet the quality standards that will fulfil your expectations.
Yes, with your booking we guarantee the realisation of our group and private tours. In this way, you can rest assured that your trip will take place safely and at the same time enjoy the certainty of package holiday protection.
If you are travelling alone, you can also book a privately guided tour with a tour guide or a hire car tour. Small hire car models are available.
Booking & Payment
You can book our group tours online using our booking form. Simply select the travel date and itinerary that suits you best and follow the instructions. To plan a customised individual trip, please complete our form. A travel specialist will then get in touch with you to design your dream trip together. You will also find a booking form in the price list enclosed with our catalogue. You can send it to us by post, fax or scanned e-mail. If you would like to book a customised travel offer or a privately guided tour, please contact us.
For some of our tours, only a limited number of accommodation or means of transport are available locally. When making a booking, we must therefore first ensure that the required services are available at the destination. When booking on request, we will therefore first check local availability before confirming your booking. This may take a few days. If a certain service is not available, we will suggest an alternative, for example a different accommodation or a different car hire category.
We always recommend booking long-haul journeys several months in advance. Especially if your travel dates fall in the high season or on a public holiday. By doing this, we can guarantee you the best prices and availability of all services. This is especially true for flights, hotels and car hire, as availability in these areas is often very limited, especially for last-minute bookings with less than a month's notice. We look forward to working with you to plan and book an unforgettable trip that best suits the products available.
If you would like to travel at short notice, please take a look at our last minute offers or contact us. We will do our best to organise an unforgettable trip for you, even at short notice.
Travel preparation and realisation
Our team in Frankfurt is always at your disposal before, during and after your trip. During your trip, you can contact our local team around the clock via an emergency number. If you are accompanied by a tour guide, they will act as your primary point of contact throughout your trip.
You might also be interested in
Active holidays
Do you also like to be active on holiday? We have a large selection of active holidays on offer for you: whether it's hiking, cycling, dancing, diving or a mixture of all of these - you'll find what you're looking for here.
Car hire tours
If you like travelling individually, a round trip in a hire car might be the right thing for you. With us, you have the perfect contact for planning your trip. We are also there for you during your trip.
Round trips in small groups
Are you looking for a round trip with a small tour group? We offer attractive travel programmes with guaranteed dates and German-speaking tour guides in small groups.